Careers

Business Operations and Data Protection Manager

Position Description

Reporting to the Finance Director, the Business Operations and Data Protection Manager will oversee a number of key functions namely, management of ground product booking processes, handling of flight cancellations & schedule changes, airline ticketing and the distribution of client documentation, company compliance with data protection laws, plus the introduction, development & management of software to enhance the mid and back office workflow practices.

Major Areas of Responsibility

Oversee the following key Sales Support functions to ensure service levels are maintained throughout the year:-

• Dispatching Customer travel documents
• Management of GDS queues and the issuing/refunding of tickets
• Monitoring of Sales Support mailboxes so all queries are answered in a timely manner
• Managing all ground product queues & booking requests
• Manage schedule changes and non-air product updates
• Ensure Out of Date Range flights and ground components are booked as they become available

Manage, motivate and support the Sales Support team in their day to day roles to maintain quality standards, provide guidance and organise training as required.

Liaise with the head office team responsible, to ensure the company is compliant with data protection laws & monitor internal compliance including the UK GDPR. Advise on data protection obligations, identify and mitigate risks and be the company contact point for inquiries.

Ongoing improvement of the point of sale GDS process to ensure direct integration into the mid office system, working with both Travelport and Atcore to provide a robust solution.

Where required, organise training on GDS functionality, including any updates as and when released.

Support & maintain the integration of relevant operational systems into the mid and back office that directly interact with all relevant software, including managing the delivery and testing of all new back-office software enhancements.

Review & ongoing development of the non-air fulfilment & booking processes to improve workflow, efficiency and reduce the need for manual checks.

Where mid and back office software enhancements or new integration is required, propose improvements via technical specification documents, that can be reviewed for feasibility and ROI ready for approval.

Manage the schedule, testing and delivery of approved mid and back office projects ensuring these deliver the pre specified design.

Provide support to other business functions and projects as required.

Skills / Experience / Requirements

• 2 Years experience in Project Management, incorporating multiple suppliers.
• IT system development / integration experience.
• Experience of managing an Operations / Sales Support team.
• Understanding and experience of ensuring compliance with data protection law and practices.
• Extensive GDS functionality knowledge and experience is essential, including ticketing & refunding.
• A strong work ethic, self-motivated and have willingness to go above and beyond.
• Ability to multi-task and work under pressure to meet tight deadlines.
• Problem solver.
• Organised & flexible.

How to Apply

Please email your CV to: careers@canadianaffair.com

Application deadline: 21st May 2024.

Download Job Description

Sales Consultant

What We Offer

• Realistic earnings potential of £37.5K+ (uncapped commission)
• Excellent pension scheme
• Private health insurance
• A superb staff travel programme (starting with up-to 2 confirmed flight tickets after 1 year of service; unlimited stand-by flight tickets after 6 months service; heavy discounting on hotels, tours, cruises, all-inclusive packages etc) and much more.
• Homeworking an option

The Role

• We are looking for experienced full-time passionate sellers with excellent knowledge of Canada.
  
• The successful candidate will have a flair for selling and inspiring a dream in their customers.
• They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry.
• They will be experienced in handling customer requirements whilst still able to stay motivated to sell.
• You need to be organised and able to manage your own diary day to day, always putting your customer first.
• Able to learn quickly, use initiative and respond well to feedback.

Skills ⁄ Experience ⁄ Requirements

• Strong selling and influencing skills with the ability to persuade the customer to buy
• High achiever
• Strong customer service
• Strong influencing skills with the ability to persuade the customer to buy
  
• Pro-active and able to manage own workload effectively
• Able to communicate confidently and enthusiastically (both verbally and in writing)
• Agile and open to change at short notice
• Able to work well under pressure
• Attention to detail
• Strong numeracy
• Strong IT ⁄ Systems skills and experience, and experience of travel and GDS booking systems (preferably Galileo)
• Able to multitask
• Experienced seller of holidays
• Passionate about Canada
• Experience in the contact centre environment required
• Excellent organisational skills
• An ability to cope with potentially conflicting demands

Key Responsibilities

• To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday;
• To be passionate on every call about the brand and the product we sell;
• To be able to build rapport on every call and see every call as an opportunity for you and your customer;
• An understanding of selling principles and to be able to close the deal;
• To be focused and driven to achieve targets;
• To maintain a positive mind-set to overcome challenges and barriers to selling;
• To fulfil admin duties aligned to the sales role.

Shift Pattern

• 37.5 hr working week
• Mon – Fri, shift patterns 09:00 - 17:30hrs or 10:00 – 18:30hrs
• Sat – 10:00-16:00hrs (every 3rd Saturday)

How to Apply

Please email your CV to: careers@canadianaffair.com